AI technology, which develops day by day, provides benefits for individual users as well as critical advantages for businesses and enterprises. In today's technology world, you can integrate Generative AI features into your enterprise and take advantage of benefits such as automated tasks and reduced workload. Generative AI tools that reduce your workload and help you maximize your profitability have features available for any enterprise. In this article, we will explore the potential solutions of generative AI for enterprises.

Ready? Let's dive in!

TL; DR

  • Generative AI is software using technologies such as advanced machine learning and natural language processing.
  • Generative AI uses trained data and parameters to generate output.
  • Since Generative AI is trained with large amounts of data, it can generate output on any subject and complete natural language tasks.
  • You can automate your data engineering tasks such as analysing, comparing, and collecting by using Generative AI apps.
  • You can use Generative AI chatbots in customer service tasks by training them with your enterprise's data.
  • Since Generative AI tools can generate output in text, audio, visual, and video formats, you can complete your content generation tasks by using them.
  • If you are looking for an AI co-pilot that will upgrade your enterprise to the next level, TextCortex is the way to go, helping your team be more efficient with knowledge management processes.

What is Generative AI?

Generative AI is a concept that uses technologies such as advanced machine learning, deep learning, and natural language processing to generate new and unique contexts based on trained data.

Generative AI generates new and unique content in minutes, making it ideal for automation and content creation. Thanks to this feature, Generative AI can improve the operational side of any enterprise. Moreover, you can automate your tasks such as data management with Generative AI tools such as TextCortex, with which you can integrate your business data.

How Does Generative AI Work?

To observe how Generative AI can impact businesses and enterprises, it is first necessary to understand how it works. Generative AI models are trained with large amounts of data and use the trained patterns and parameters to generate output. Today's advanced Generative AI tools are trained to analyse complex data.

For example, large language models such as GPT-4o and Claude 3.5 Sonnet can follow complex prompts entered by users and generate related output.

Benefits of Generative AI for Enterprises

Since Generative AI tools are trained with large amounts of data, they can generate high-quality output on any subject. If you want to generate content for the operational side of your enterprise, Generative AI models are designed for you. While some Generative AI models generate only textual output, some generate only visual output, and there are also AI tools that combine them and offer both services.

Generative AI Solutions for Enterprises

No matter what type of enterprise you run, you can strengthen its weaknesses and close its shortcomings with Generative AI. Generative AI supports enterprises from various aspects with its advanced features and allows them to spend time on more critical tasks. Let's take a look at the solutions that Generative AI offers for enterprises!

Data Management

Although not every Generative AI tool has this feature, you can manage all your business data and automate your data engineering tasks with AI tools that offer the "knowledge bases" feature. In other words, you can collect, keep, use, analyse, compare, and categorize your data with Generative AI tools, thus making a great contribution to your decision-making process.

Moreover, you can integrate your older data into Generative AI tools and display specific data in textual, graphic, or graphic form. It is possible to experience the data management process in a conversational format with conversational AIs such as ZenoChat, with which you can integrate your enterprise data. Moreover, you can use your data to produce a wide range of output, from email to Q&A. What's more, thanks to ZenoChat, you can chat with your business data and learn about them by asking questions.

Customer Satisfaction

Traditional artificial intelligence chatbots are triggered by specific inputs to give consistent output to users. This model not only causes customers to not always find the answers they are looking for but also provides a difficult process to use. Unlike traditional AI, Generative AI delivers the answers they need uniquely instead of sending a fixed message to each user.

See how Klarna achieved great success implementing AI for their customer support operations:

  • The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats
  • It is doing the equivalent work of 700 full-time agents
  • It is on par with human agents in regard to customer satisfaction score
  • It is more accurate in errand resolution, leading to a 25% drop in repeat inquiries
  • Customers now resolve their errands in less than 2 mins compared to 11 mins previously
  • It’s available in 23 markets, 24/7 and communicates in more than 35 languages
  • It’s estimated to drive a $40 million USD in profit improvement to Klarna in 2024
generative ai use cases - customer support

Thus, instead of writing a specific answer for each customer, you can integrate an AI chatbot with your business data into your business website and increase customer satisfaction.

Automated Content Creation

An enterprise's operational side needs text, images, videos, audio, and other sorts of content. Creating these contents manually is a long and tedious process. However, Generative AI tools can generate a wide range of content, from text to video, and can complete this process much faster than completing it manually.

For example, while it takes an average of half an hour to write an email manually, you can write it in less than a minute with AI. Moreover, you can complete your email writing process with a single click with AI assistants with the Quick AI Reply feature, such as ZenoChat.

TextCortex for Secure Knowledge Collaboration

As one of the top 10 generative AI companies in Europe, TextCortex has been implemented as the go-to and trusted solution to revolutionize world-class teams' collaborative knowledge management processes.

The platform allows employees to quickly search and retrieve relevant information from vast knowledge repositories: with simple human questions, teams  can retrieve, summarize and directly put insights they need in action, granting increased efficiency and productivity. Employees save an average 24 hours per month with TextCortex.

See the results from one of our case studies:

  • TextCortex was implemented for Kemény Boehme Consultants as a solution to tackle these challenges and today employees report increased efficiency and productivity (saving 24 hours/month on average).
  • AICX, an ecosystem partner of TextCortex, was integral to the onboarding and helped achieve a 70% activation rate of the team within the first weeks.
  • Employee confidence in using and working with AI increased by 60%.
  • The implementation results in a 28x return on investment (ROI).

As a Generative AI assistant, TextCortex functions as a private knowledge tutor too, granting beginner staff immediate access to company resources for mentorship and assistance. By doing so, their progress and initial training is amplified significantly.

TextCortex trust

Moreover, TextCortex’s platform ensures that sensitive information remains secure, adhering to the strictest data privacy and compliance standards, a crucial requirement for all enterprises.