Top 5 Knowledge Base Platforms to Know in 2025

Knowledge base platforms are systems where companies store all internal data and information and systematically categorize them, allowing employees to quickly find the information they are looking for. Knowledge base platforms save your employees time and allow them to focus on main tasks, thus increasing the company's productivity by completing projects faster. If you are looking for a functional and reliable knowledge base platform for your company, we've got you covered!

In this article, we will explain what knowledge base platforms are and explore the best knowledge base platforms you can use in 2025.

Ready? Let's dive in!

TL; DR

• Knowledge base platforms are tools that provide their users with the ability to create, organize, manage, and share information.
• With knowledge base platforms, you can save your employees time and quickly solve your customers' problems.
• Knowledge base platforms are one of the effective methods of growth for startups, small businesses, and enterprises.
• The best knowledge base platforms include TextCortex, Document360, Freshdesk, Zendesk and Helpjuice.

What are Knowledge Base Platforms?

Knowledge base platforms are digital tools used to create, organize, manage, and share information in a centralized repository. They help users to access information, answers, tutorials, and documents quickly and easily. Although knowledge base platforms are functional for all departments, they are ideal for customer support, IT, onboarding, and internal communication. Knowledge base platforms can be utilized internally by employees and externally by customers.

Importance of Knowledge Base Platforms

Knowledge base platforms allow you to create a single source of truth for your organizational knowledge. The aim of knowledge base platforms is to make essential knowledge accessible to all your employees. With knowledge base platforms, you can collect the information you want to share with your employees or customers in a centralized repository and update them quickly and easily.

Knowledge base platforms are effective for conveying the information your employees lack and providing them with training programs. For example, when you hire a new employee to your company, you can use knowledge base platforms to adapt them to company policies, culture, and ongoing projects.

Benefits of Knowledge Base Platforms

Knowledge base platforms provide your employees and customers with a single source of truth, making it easier for your employees to access information and increasing your customers' trust in your company. Benefits of knowledge base platforms for your employees include:

• Fast access to information
• Time Saving
• Increased Productivity
• Reliable source of information
• Collaboration
• Better internal communication

You can use knowledge base platforms for external purposes and create a source of information for your customers. Some of the benefits of knowledge base platforms for your customers:

• Deliver information your customers need
• Your customers can solve the problems they encounter on their own
• They can access detailed information about the product or service quickly and easily

Who Uses Knowledge Base Platforms?

Regardless of the product or service your company offers, every company can use knowledge base platforms. Knowledge base platforms are regularly updated and provide cumulative knowledge. In this way, both old employees can quickly access previous information, and new employees can adapt to the company more easily. Knowledge base platforms are essential for the growth of startups, small businesses, and enterprise companies.

Best Knowledge Base Platforms to Know in 2025

Knowledge base platforms that adapt to developing artificial intelligence technology offer various advantages to your company and have up-to-date features. If you are wondering about the knowledge base platforms that will enhance your business in 2025, we have prepared a list for you!

1- TextCortex AI

TextCortex AI is an AI assistant that offers its users an AI-powered knowledge base. You can upload your company documents to the TextCortex knowledge base or connect your databases such as Google Drive, Notion, Microsoft OneDrive, and Dropbox.

Once you create your TextCortex knowledge base, you can use our conversational AI, ZenoChat, to interact with it. With ZenoChat, you can retrieve any information in your knowledge base or analyze your data to create new information. For example, employees in your finance department can convert the invoices in the "invoices" folder in your knowledge base into a table using ZenoChat. This way, you can complete your tasks much more quickly than you would spend manually. In other words, TextCortex offers the ideal knowledge base to lighten the workload of your employees. Check out the results from one of our case studies:

• Reduction of internal expertise search time from minutes to seconds
• 10-12% more efficient proposal creation
• Employee confidence in working with AI improved from 8/10 to 10/10
• Employee enthusiasm toward AI increased from 25% to 67%
• 94% of employees report that AI improves their work quality

Creating your custom knowledge bases via TextCortex is a simple and straightforward process, here is how:

• Create Your TextCortex Account
• Head to the TextCortex Web Application
• Click Knowledge Tab
• Create Custom Knowledge Bases

2- Document360

Document360 is a knowledge base platform where you can store your company information and combine it with AI features. Document360 offers its users features such as knowledge base creation and software documentation. Using Document360, you can replace traditional PDF documentation with dynamic and searchable PDFs. Document360 is also effective for creating SOPs, assigning tasks, and checking to-do lists for projects.

3- Freshdesk

If you are looking for a knowledge base platform with strong search capabilities and article writing, editing, and publishing features, we recommend that you consider Freshdesk. With Freshdesk, you can build self-service knowledge bases and enable your customers to resolve their issues much faster. This will help your customers resolve their issues without needing a customer support staff and will lighten the workload of your customer service department.

4- Zendesk

Zendesk, which works as both an AI agent and a knowledge base, is one of the ideal choices for easing the workload of your employees and automating customer support tasks. You can build dynamic, searchable knowledge bases with Zendesk. Another advantage of Zendesk is that it offers its users AI features integrated with the knowledge base, such as TextCortex.

5- Helpjuice

Helpjuice is a tool that offers all the features expected from a knowledge base platform. With Helpjuice, you can utilize your documents to answer questions, turn queries into articles, speed up the onboarding process, provide your employees with quick access to information, and offer self-solutions such as FAQs for your customers. If you are looking for a platform that focuses solely on a knowledge base, we recommend that you put Helpjuice on your radar.

Frequently Asked Questions

What is knowledge base platform?

Knowledge base platforms are tools that store information for your employees and customers and allow them to quickly access the data they are looking for. Depending on the area of ​​use, knowledge base platforms can increase the performance of your employees and help your customers solve problems on their own.

Which platform is best for knowledge?

The best knowledge base platforms you can leverage in 2025 include TextCortex, Document360, Freshdesk, Zendesk, and Helpjuice. In addition to the knowledge bases feature, TextCortex stands out with other features such as workflow automation, custom AI agent creation, web search, powerful RAG, and AI writing assistance.

How to use knowledge base?

Although each knowledge base platform offers different features and UI (user interface), its basic usage is similar. You need to upload and organize data sources such as documents, videos, images, and audio that you want to share with your employees or customers to the knowledge base platform. Using AI-powered knowledge bases and finding the information you are looking for is easier and faster than with traditional knowledge bases.