3 Best Document360 Alternatives 2025

If you want to create a centralized repository of information for your company employees and customers, knowledge bases are the solution for you. Knowledge base systems are systems where you store information sources such as company policies, blog posts, FAQs, product information, project progress, and technical documentation. When it comes to knowledge base, Document360 is a popular and AI-powered option. While Document360 is a good knowledge base option, there are better alternatives.

In this article, we will examine what Document360 is and explore the best alternatives.

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TL; DR

• Document360 is an AI platform that offers AI-powered knowledge base solutions to its users.
• With Document360, you can create custom knowledge bases and integrate AI chatbots that use your knowledge bases to your website.
• With Document360, you can provide both your employees and customers with fast and easy access to information.
• Among the best AI tools that offer alternative knowledge base features to Document360 are TextCortex, Nuclino and Notion.
• In addition to the knowledge base, TextCortex also offers features such as workflow automation, web search, powerful RAG, and multiple LLMs.

What is Document360 Knowledge Base?

Document360 is a knowledge base software that allows you to create, manage, update, and share information across your employees and customers. With Document360, you can create separate knowledge bases for your employees and customers and use AI chatbots that use them as data. An AI chatbot integrated with your company knowledge base allows your customers to get answers to their questions and solve their problems 24/7.

Document360 Features

Document360 is a tool that offers various AI features in addition to the knowledge base for companies, businesses and organizations. With the Document360 knowledge base portal, you can create separate categories for departments, projects and customers and build a well-organized information library.

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With the Document360 knowledge base site, you can build websites that work integrated with the knowledge bases you create and constantly update the information. Moreover, with the Document360 widget feature, you can embed AI chatbots that use your knowledge base as a data source on your website. Other features of Document360 include:

• Analytics
• Workflow
• Integrations
• Dashboard
• Business Glossary
• Software Documentation

Benefits of Document360 Knowledge Base

Document360 creates a common information and data pool for your employees, allowing them to access the information they are looking for much faster. Thus, your employees can save time, focus on main tasks, and increase their productivity. Thus, the efficiency of your employees increases, and you boost the profitability of your business in the long term.

By building a knowledge base for your customers through Document360, you can provide them with 24/7 access to the answers they are looking for. This reduces the burden on your customer support department and increases customer satisfaction.

Document360 Pricing

Document360 offers 3 different pricing plans that cater to different needs and scales:

• Professional – Ideal for growing teams.
• Business – Ideal for mid-sized teams.
• Enterprise – Ideal for large-sized teams.

Best Document360 Alternatives to Consider in 2025

Document360 offers its users solutions around an AI-powered knowledge base. However, the needs of an enterprise are not limited to a knowledge base. AI tools that offer features such as both knowledge base and workflow automation will be more effective and beneficial for your business in the long term. Let’s explore the best Document360 alternatives to consider in 2025.

1. TextCortex

When it comes to AI-powered solutions for your enterprise, TextCortex is one of the best choices with its wide range of AI features, web search, knowledge bases, brand voice, powerful RAG, 30,000+ integrations, and workflow automation. TextCortex is the ideal solution to boost your employees’ performance and increase overall company productivity. Check out the results from one of our case studies:

• Reduction of internal expertise search time from minutes to seconds
• 10-12% more efficient proposal creation
• Employee confidence in working with AI improved from 8/10 to 10/10
• Employee enthusiasm toward AI increased from 25% to 67%
• 94% of employees report that AI improves their work quality

TextCortex offers its users a categorized knowledge base building. You can manually upload data to the TextCortex knowledge base or connect your existing data sources such as Google Drive, Notion, and Microsoft OneDrive.

Once you create your custom knowledge base, you can leverage ZenoChat to generate outputs using your knowledge base. All you need to do to generate outputs using your knowledge base data via ZenoChat is to select your knowledge base from the chat settings. Then you can analyze your knowledge base data and generate new and unique outputs.

You can use your TextCortex knowledge base to automate your repetitive workflows. With TextCortex, you can build basic AI agents that use your knowledge base as a data source and automate tasks such as email replies, customer service, and content generation.

TextCortex Pricing

TextCortex offers its users 3 different pricing plans, one of which is free:

• Free – 20 Daily creations
• Premium – Starts at $5.59 / month
• Enterprise – Let’s talk

2. Nuclino

Nuclino is designed to work as an internal knowledge base to allow teams to share ideas, projects, tasks, and documentation. You can upload text, images, code blocks, embeds, videos, audio, graphs and more to Nuclino.

Nuclino offers its users a simple, easy-to-use design and interface, so all employees can adapt to it directly and start sharing knowledge quickly. Especially your new employees can quickly adapt to your company by accessing ongoing projects, company policies, and onboarding materials.

Nuclino Pricing

Nuclino offers its users 3 pricing plans, one of which is free:

• Free – Basic version of Nuclino
• Starter – Mid-level capabilities for $8/user/month
• Business – Advanced capabilities and AI tools for $12/user/month

3. Notion

Notion is a project management software that allows teams to share content and find information across departments. Notion offers an all-in-one workspace that combines notes, to-do lists, ongoing projects, docs, wikis, and SOPs to enhance the collaboration of your employees.

The notion is a powerful option since it combines the functionality of apps like TextCortex, Evernote, Trello, and One Note and brings them into one simple platform. The notion is designed for teams who want to share knowledge and overcome challenges inherent in working remotely. Notion also offers its users AI solutions with data analysis, content generation, search, and chat features.

Notion Pricing

Notion offers its users four different pricing plans, one of which is free:

• Free
• Plus - $12 per seat/month
• Business - $18 per seat/month
• Enterprise – Contact Sales

If you want to add AI features to your Notion plan, you will need to pay an additional $10 per month.

Frequently Asked Questions

What is Document360?

Document360 is a knowledge base platform that you can use to share data and information with your company employees and customers. With Document360, you can create internal or external knowledge bases and integrate them with AI chatbots.

What are the benefits of Document360?

Document360 allows your employees and customers to access information quickly and easily. Company employees can save time by quickly accessing the information they need. Customers can solve their problems and get answers to their questions 24/7 through the Document360 knowledge base.

What is Document360 used for?

Document360 is used by companies, businesses, and organizations to build internal or external data and information libraries. With Document360, you can boost company productivity by utilizing AI-powered knowledge base features.