3 Best Knowledge Management Tools in 2024

Knowledge management tools are applications that enable your organization to share, capture, and update information, and enable you to get the maximum value from knowledge sources such as PDFs and Word documents. Different knowledge management tools are designed to help your business from different perspectives. Regardless of the type of knowledge management tool, they all have one thing in common: storing and sharing data with others. If you’re wondering what knowledge management tools are, we’ve got you covered!

In this article, we’ll explore what knowledge management tools are and the best knowledge management tools.

Ready? Let’s dive in!

TL; DR

• Knowledge management tools are effective applications for enterprises to efficiently capture, organize, share, update and announce information.
• Knowledge management tools have types such as LMS, KCS, and CRM used for different purposes.
• You can streamline your employees' workflow and increase their productivity by using knowledge management tools.
• Knowledge management tools offer features such as quickly accessing large amounts of data, saving your employees time.
• Unlike traditional communication apps, knowledge management tools allow you to easily communicate with all employees.
• The best knowledge management tools you can use in 2024 are TextCortex, Notion, and ClickUp.

What are Knowledge Management Tools?

Knowledge management tools are apps that enable businesses and enterprises to efficiently capture, organize, share, update, and communicate information. By leveraging knowledge management tools, businesses can optimize their operations, increase employee productivity, maintain customer satisfaction, provide effective communication among teams and employees, and maximize the company's overall profitability.

How Do Knowledge Management Tools Operate?

Knowledge management tools operate as an internal knowledge-sharing platform where organizations can upload and share data, PDFs, word documents, presentations, videos, FAQs, and similar data sources with other employees. If you use knowledge management tools to share information with your employees and only members of your company can access them, these are called internal knowledge management tools. If you use knowledge management tools to share data with your customers or other organizations, these are called external knowledge management tools.

Types of Knowledge Management Tools

There are various types of knowledge management tools, both internal and external, that cater to different purposes and offer different usage differences. Each type of knowledge management tool is tailored for different purposes and appeals to different business types. Let’s take a closer look at the types of knowledge management tools:

1. Learning Management Systems (LMS): LMSs work as knowledge management tools that companies provide resources to their employees for internal courses and training. You can offer courses, instructional videos, lessons, quizzes, and other training materials to your employees in LMSs.
2. Knowledge-Centered Service (KCS): KCS-type knowledge management tools include customer service, support teams, and call centers' answers to customer questions and conversations with customers. Thus, you can collect data about customers and make changes that will increase customer satisfaction.
3. Customer Relationship Management (CRM): Unlike KCS-type knowledge management tools, CRM tools are a common knowledge management and store tool that all teams that deal directly with customers, such as marketing, sales, and customer service, can benefit from. Thanks to CRM, you can track your customers' first contacts with your company and create customized content such as bestsellers and campaign emails accordingly.
4. Content Management: Content management tools are intranet-type tools that you share and update documents and knowledge for your company's employees. Employees can easily access any data with these tools. 
5. AI Knowledge Base: AI knowledge base type knowledge management tools evolved versions of traditional intranets. While traditional intranets are useful for finding data, AI knowledge bases offer advantages such as acquiring relevant information from longer queries or producing new and unique outputs using data.

Advantages of Knowledge Management Tools

By integrating knowledge management tools into your business, you can take advantage of many benefits, such as streamlining and time-saving workloads. Knowledge management tools increase employee productivity with both data storage and sharing features. You can also analyze your data, extract useful insights, and generate new content with AI-powered knowledge management tools like TextCortex.

Streamline Your Workflow

The first advantage that knowledge management tools provide to businesses and employees is the ability to streamline workflows. With knowledge management tools that have an intranet function, you can organize, organize, or update the documents and data your employees need. You can also share your Standard Operating Procedures (SOPs) documents with your employees to streamline your workflow using knowledge management tools.

Better Communication

Unlike traditional communication methods such as email and chat apps, editable knowledge management tools strengthen communication between leaders and employees. Instead of sending individual emails to all your employees to share information, you can upload documents such as announcements, SOPs, daily task lists and to-do lists to knowledge management tools. You can also allow your employees to edit these documents and view approved or completed tasks.

Time-Saving

The biggest benefit that knowledge management tools provide to businesses is that they shorten the time required to find information and complete routine tasks regularly. Thanks to features such as data sharing provided by knowledge management tools, you can save your employees time while managing your workflow. For example, by organizing the data of tasks that need to be completed routinely, you can enable employees to access this information more easily and quickly.

Increased Productivity

Thanks to knowledge management tools, your employees will be able to access the information they need much more easily and quickly, which will increase their productivity. For example, with a knowledge management tool of the Knowledge-Centered Service (KCS) type, your employees can respond to customers faster and interact with them more comfortably.

The Best Knowledge Management Tools in 2024

Although knowledge management tools provide various advantages to businesses and employees, they are not all cut from the same cloth. Some knowledge management tools have more advantages than others with their advanced and customizable features. Let’s explore the best knowledge management tools in 2024.

1-) TextCortex

TextCortex is an AI co-pilot that offers sophisticated and customizable features for both individual and business users. TextCortex offers its users features such as multiple LLMs, web search, text, code, and image generation, writing templates, and text editing tools. The feature that makes TextCortex the material needed to upgrade your business to the next level is its Knowledge Bases. TextCortex’s Knowledge Bases allow users to upload or connect any data to it. You can also analyze this data with ZenoChat, TextCortex’s conversational AI assistant, and use it to generate output.

With ZenoChat, you can complete tasks such as SOPs, to-do lists, announcements, data analysis, and data management using the data in your knowledge bases via multiple LLMs. Moreover, you can integrate your data sources such as Google Drive, Microsoft OneDrive, and Notion with ZenoChat with a few simple steps. In this way, you can complete your knowledge management tasks using your existing data and increase your company's overall efficiency. See the results from one of our case studies:

• TextCortex was implemented for Kemény Boehme Consultants as a solution to tackle these challenges and today employees report increased efficiency and productivity (saving 3 work days per month per employee on average).
• AICX, an ecosystem partner of TextCortex, was integral to the onboarding and helped achieve a 70% activation rate of the team within the first weeks.
• Employee confidence in using and working with AI increased by 60%.‍
• The implementation results in a 28x return on investment (ROI).

2-) Notion

Notion is a flexible tool for small or large organizations that need a customizable and versatile knowledge management tool to manage tasks. With Notion, you can create customizable workflows for your employees, integrate 3rd party apps into your workload, and create a dashboard that your employees can access. Notion also offers basic AI features to its users, helping them complete simple tasks such as data analysis and content creation. If you want to take your Notion experience to the next level and use your Notion data more effectively, you can integrate it with ZenoChat and add the advanced AI features offered by TextCortex to your Notion workflow!

3-) ClickUp

ClickUp is a knowledge management tool that offers various features for businesses. ClickUp is effective for increasing the productivity of your employees and organizing workflow, knowledge, and tasks. ClickUp also provides efficient communication and team collaboration with project management, whiteboards, and real-time chat features. ClickUp also offers automation, integrations, mobile and desktop apps, and customization options for both individual employees and businesses. If you want to upgrade your employees' individual performance and collaborative working skills to the next level, ClickUp is a knowledge management tool that you should put on your radar.