3 Best Knowledge Base Softwares in 2024

Did you know that according to a research, the knowledge worker spends about 2.5 hours per day, or roughly 30% of the workday, searching for information? In today’s business world, accessing knowledge quickly and easily will increase the productivity of employees and prevent them from wasting time.

So, what’s the solution? You can use knowledge base software to reduce the time employees spend searching for information and provide an organized knowledge base. If you don’t know what knowledge-based software is, we’ve got you covered!

In this article, we’ll explore what knowledge-based software is and list the best of them!

Ready? Let’s begin!

TL; DR

• A knowledge base software is a tool that allows users to store and manage their enterprise documents and data.
• A knowledge base software strengthens communication between leaders and employees, organizes workflow, boosts efficiency, and allows employees to easily access the information they are looking for.
• The most important features of knowledge base software are high performance, safe and secure data storage, integration with 3rd party apps, and AI assistant.
• Knowledge base software increases the efficiency of your employees and increases their productivity, thus increasing your company's overall profitability.
• The best knowledge base software includes TextCortex, Notion, and Document360.

What is Knowledge Base Software?

Knowledge base software is a digital library where a company stores its data such as products, services, workflows, to-do lists, and SOPs. The main purpose of knowledge base software is to keep company data organized, share it with employees, and provide employees with quick access to the data they are searching for. You can upload internal data such as wikis, courses, lessons, FAQs, company policies, SOPs, and guides to knowledge base software and streamline your employees’ workflows.

How Does Knowledge Base Software Work?

Knowledge base software works as a database where you can store your business data and files and share them with other employees. There are two primary types of knowledge bases: internal and external. Internal knowledge base software is a data library that only members of the company can access, such as an intranet. External knowledge base software is a data library that your customers and other companies can access.

Benefits of Knowledge Base Software

Knowledge base software is a useful tool because it saves your employees a lot of time and increases their productivity. Instead of wasting time answering repetitive questions and completing routine tasks, your employees can focus on more critical aspects of your business, increasing your profitability. Knowledge base software offers the following benefits to businesses:

• Time Saving: Your employees can work more efficiently by finding the information they are looking for quickly and easily.
• Better Onboarding: You can use knowledge base software to smooth the onboarding process for your new employees.
• Increased Productivity of Remote Employees: Instead of waiting idly to be informed about tasks, your remote employees can follow the SOP or to-do list in your knowledge base.
• Collaboration: Your different employees and teams can communicate more clearly by getting information from a common database.

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Knowledge Base Software Features

Regardless of the type of knowledge base software, they can increase the quality of life of your employees and teams and provide a more productive work environment. However, when choosing a knowledge base software, you need to consider what features it offers. Features of a knowledge base software include:

• AI Assist: Although traditional knowledge base software does not provide AI support to its users, AI assistant support is a necessity for knowledge base software with features such as automation, output generation and data analysis. With AI-powered knowledge base software, you can automate repetitive tasks, embed an AI chatbot for your enterprise's external tasks, analyze large amounts of your data and extract insights and outputs from your data. In addition, knowledge base AI assistants such as ZenoChat can analyze your data safely and securely and generate content such as customized workflows and SOPs.
• App Integrations: To increase the functionality of today's knowledge base software, you should make sure that it offers app integrations and customizable features. The more customization and integration options a knowledge base software has, the more flexible usage areas and practices it will offer. 
• Trust and Security: We know that you are already aware that your enterprise data is valuable, so we recommend that you make sure that the knowledge base software you upload all your valuable data to has certificates such as SOC 2 Type I and II, GDPR, ISO 27001. In this way, you can be sure that your business data always remains safe and secure.

• High Performance: A knowledge base software should have advanced algorithms that provide correct output to users so that they can quickly perform operations and access the data for which they are searching.

The Best Knowledge Base Software in 2024

A knowledge base software can both improve the performance of your employees and help you maximize your company’s profitability. However, knowledge base software that offers all the features listed above in a state-of-the-art quality is limited, but don’t worry, we’ve got you covered! Let’s take a closer look at the best knowledge base software in 2024!

1-) TextCortex 

TextCortex is an AI assistant that provides its users with AI tools such as multiple LLMs, web search, customizable personas, and AI-powered knowledge base management and enables employees to boost productivity and streamline their workflows. With TextCortex, you can automate repetitive tasks such as image, code, and text generation, and manage your knowledge base anywhere, anytime, thanks to its 30,000+ integrations.

TextCortex comes with the conversational AI of your dreams called ZenoChat. ZenoChat is a co-pilot that works as a conversational AI but can generate responses with internal data, web search, and multiple LLMs. Thanks to ZenoChat's knowledge bases, you can upload or connect your enterprise data to it and manage all your knowledge from a single tab.

ZenoChat knowledge bases provide quick integrations with data sources such as Google Drive, Microsoft OneDrive, and Notion. Thus, you can integrate large amounts of data into ZenoChat without any additional steps, and you can update, delete, or add new data. With ZenoChat’s natural language algorithms, you can analyze the data you integrate and create new and unique outputs, analyses, and insights. Let’s take a look at one of our case studies:

• TextCortex was implemented for Kemény Boehme Consultants as a solution to tackle these challenges and today employees report increased efficiency and productivity (saving 3 work days per month per employee on average).
• AICX, an ecosystem partner of TextCortex, was integral to the onboarding and helped achieve a 70% activation rate of the team within the first weeks.
• Employee confidence in using and working with AI increased by 60%.‍
• The implementation results in a 28x return on investment (ROI).

2-) Notion

Notion is a connected workspace that can manage the knowledge base of all sizes of enterprises, from small to large. Notion is a software that allows users to update documents without the need for any technical background by offering drag-and-drop workspaces and pages.

You can keep your entire workflow organized using Notion's sidebar, update existing documents, or create new pages. Notion also offers basic and simple AI features such as document analysis, text generation, and summarization. Moreover, you can integrate all your Notion pages with ZenoChat, which offers advanced AI features, and keep your data synchronized as you work on your Notion pages.

3-) Document360

Document360 is a free knowledge base software for creating content like Standard Operating Procedures (SOPs), to-do lists, wikis, documentation, guides, etc. Document360 offers a user-friendly interface with an interactive dashboard that users can quickly and easily understand and use in their workload. Document360 also offers an inline comment section to enhance communication among users. Document360 also offers a simple and basic AI tool that includes the following features:

• AI Writer
• Article Summarizer
• Related Article Recommender / Title Recommender
• Meta Description Generator
• Assistive Search