An AI knowledge base is an effective tool to lighten the workload of your employees and boost their productivity. With an AI knowledge base, you can quickly access the information your employees are looking for, store all your data in one place, categorize them with folders, and quickly complete tasks such as data analysis, documentation writing, and research using AI. If you are wondering how AI knowledge bases can contribute to your enterprise and the best AI knowledge base tools, we’ve got you covered!

In this article, we will review the AI knowledge base and discover the best AI knowledge base tools.

Ready? Let’s dive in!

TL; DR

  • An AI knowledge base is an effective tool that you can use to increase the performance of your employees and boost their productivity.
  • An AI knowledge base is a centralized system that stores, organizes, manages, and edits company data and information using large language models and other AI systems.
  • Knowledge bases work by combining company data with AI systems such as natural language processing and machine learning.
  • AI knowledge bases offer better knowledge management, higher content quality, reduced operational costs and automation.
  • If you need an AI company assistant that you can integrate directly into your company and automate your workflow, TextCortex is the solution for you.

What is an AI Knowledge Base?

An AI knowledge base is a centralized system that stores, organizes, manages, edits, and uses company data and information using large language models and machine learning algorithms. Since AI knowledge bases are dynamic compared to traditional ones, they can generate responses to your employees' queries and offer an innovative way to use your company data. As a result, AI knowledge bases increase employee performance and enable them to find answers without spending lots of valuable time.

What is an AI Knowledge Base

What are types of AI knowledge base?

AI knowledge bases have three main categories: structured, unstructured, and automated. Structured AI knowledge bases categorize all data hierarchically and allow users to access the information they are looking for faster. Unstructured AI knowledge bases store data that is difficult to categorize, and a good AI knowledge base can generate valuable insights using this data. Automated AI knowledge bases are systems that can produce company-specific content and folders and generate outputs that use your data via AI chatbots or other AI tools using the data you upload.

How does an AI Knowledge Base work?

AI knowledge bases store company data and information and retrieve data with systems such as NLP (Natural Language Processing) and machine learning. The contribution of an AI knowledge base to your enterprise increases with the features and technologies it offers. For example, TextCortex is an AI knowledge base that you can use in all departments, from finance to customer support, thanks to its ability to analyze text in images accurately and correctly.

Benefits of Using AI Knowledge Base

According to McKinsey's research, generative AI and other AI technologies have the potential to automate 60 to 70 percent of employee time. The benefits of AI knowledge bases are not limited to saving time. Let's take a closer look at the core advantages of using AI knowledge bases.

Knowledge Management 

AI knowledge bases are systems where you store all your company's data and information and categorize them. With AI knowledge bases, you can systematically store company data and information and retrieve them whenever you want. AI knowledge bases can present you with all the data or process them to produce new and insightful information without having to search for data and information manually, thanks to LLMs and other AI systems.

Boost Content Quality

AI can generate new and unique knowledge from existing data and information, meaning it can detect what’s missing from your database and suggests creating content such as knowledge base articles and documentation. AI knowledge bases can analyze your existing knowledge base data with natural language processing, machine learning, and LLMs to generate related new content. For example, you can store documents containing your company rules in your AI knowledge base and prepare basic guidelines for your new employees.

Knowledge Bases Content Quality

Reduces Operational Costs

You can use AI knowledge bases in every department of your business, from finance to customer support, and increase the efficiency of your departments. For example, you can integrate your AI knowledge base with an AI chatbot to build a customer AI chatbot that generates personal and unique responses. The AI ​​chatbot you build uses your AI knowledge base data and information to answer frequently asked questions from customers and their specific questions. In this way, you can minimize customer service operational costs and focus your budget on more critical aspects of your business.

Automation through Workflows

The biggest advantage of AI knowledge bases is that they can automate repetitive tasks using all your company data and information. For example, you can automate your AI knowledge base to respond to customer emails. AI tools like TextCortex integrate your knowledge base with email applications to provide automated email replying features.

6 Top Knowledge Bases to Consider in 2025

When it comes to choosing an AI knowledge base, you can see options in the market that offer various features and cater to different needs. We have listed the best 6 AI knowledge base tools for you to integrate into your business in 2025!

1-) TextCortex

TextCortex is an AI agent that offers its users workflow automation, AI knowledge bases, web search, multiple LLMs such as GPT-4.5, Gemini 2.5 Pro, o3-mini, multiple AI image generator, 30,000+ website and app integration, writing assistance features.

By integrating TextCortex into your business, you can automate repetitive tasks such as email replying, content generation, paraphrasing, data retrieval, and data analysis and boost your company's overall productivity.

TextCortex is an effective solution to increase the individual performance of your employees and to enable them to reach the information they are looking for faster thanks to AI knowledge bases. Moreover, thanks to the TextCortex browser extension, you can offer TextCortex’s content generation, web search, chat with documents, chat with websites features to your employees on more than 30,000 websites and applications. Check out the results from one of our case studies:

  • Reduction of internal expertise search time from minutes to seconds
  • 10-12% more efficient proposal creation
  • Employee confidence in working with AI improved from 8/10 to 10/10
  • Employee enthusiasm toward AI increased from 25% to 67%
  • 94% of employees report that AI improves their work quality

2-) Slite

Slite is an AI knowledge base tool that provides a single source of data and information for all your employees. Through Slite, your employees can quickly retrieve the information they are looking for from company knowledge.

slite-homepage

With Slite, you can create company wiki workspaces for your company data and categorize company data according to departments and needs. Slite was developed to shorten the information-finding process of companies and businesses and save them time.

3-) Zendesk

Although Zendesk is originally a customer service program, it also offers a knowledge base software that helps support agents manage content directly from a centralized place.

Zendesk-homepage

With Zendesk, you can create, review, approve, publish, and share workflows with text, code, image, and video content. Plus, any changes you make are instantly shared with other users.

4-) Document360

Document360 is a platform that provides its users with an AI-powered knowledge base. With Document360, you can create knowledge bases for API documentation, user manuals, SOPs, and more.

document360-homepage

With the Document360 AI knowledge base tool, you can collect your enterprise's data and information in a single storage and strengthen documentation communication among your employees.

5-) Capacity

Capacity is an AI-powered knowledge base designed for customer support that automates data sharing and data analysis.

Capacity AI Knowledge Base

Capacity unlocks better knowledge sharing by storing all company data in a centralized storage. It also has an automated inquiry generator that provides expansive question coverage quickly, allowing your team to save time and work efficiently.

6-) Starmind

Starmind allows you to store your company data and knowledge and uses this data to determine what each department and employee needs. Starmind offers its users an AI chatbot called StarGPT. StarGPT integrates with your company data, allowing users to quickly find the information they need.

Starmind-ai-knowledge-base

Starmind is especially useful for employees who are new to your company. With Starmind, you can quickly adapt your new employees to the company culture and ongoing tasks.

Frequently Asked Questions

What is a knowledge base platform?

Knowledge base platforms are platforms where you can upload company data and information and share them with all employees. An AI knowledge base platform can process your data and generate new content and information.

What is knowledge base AI?

Knowledge base AI refers to a system that offers AI features like data analysis, output generation, and AI chatbot. For example, TextCortex offers users AI-powered knowledge bases. Using this feature, you can generate outputs that use company data and information and analyze company data.

What is the difference between knowledge base and AI chatbot?

A knowledge base is a platform used to store, edit, share, and process company data and information. An AI chatbot is a tool that can analyze user prompts to generate new and unique content or provide a human-like conversation experience. There are also AI assistants like TextCortex that combine a knowledge base with an AI chatbot and allow you to chat with your knowledge bases.