While a knowledge base is useful for companies and organizations, it can be made even more useful by enhancing it with AI. AI knowledge bases can be used internally and externally, allowing customers and employees to access information quickly. AI knowledge bases open up new opportunities for companies and organizations and provide them with many advantages.

In this article, we will explore the benefits that AI knowledge bases provide for employees and customers.

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TL; DR

  • AI knowledge bases are data warehouses that use technologies such as natural language processing (NLP) and machine learning (ML).
  • While traditional knowledge bases are used only for data storage, AI knowledge bases also have features such as data retrieval and data analysis.
  • AI knowledge bases offer automated content updates, instant changes, and effective data analysis.
  • You can add data from multiple sources to AI knowledge bases and increase the quality of knowledge.
  • AI-powered knowledge bases offer improved search accuracy and automation.
  • If you are looking for an AI assistant that offers AI knowledge base features that you can quickly integrate into your enterprise, TextCortex is the way to go.

What is an AI Knowledge Base?

AI knowledge bases are solutions that enhance your knowledge management game by using technologies such as natural language processing (NLP), machine learning (ML), and retrieval-augmented generation. AI-powered knowledge bases make it efficient and easy to collect, store, categorize, edit, verify, and find data and information.

TextCortex AI Knowledge Base

What is the Difference Between Knowledge Base and AI Knowledge Base?

A knowledge base is an online library that you use to store information and data. With knowledge bases, your employees can easily find manually organized data. However, to move the information finding process to a conversational format and speed it up, you need a knowledge base equipped with AI features. AI knowledge bases speed up the internal data finding process, turn existing data into insightful information, and can complete tasks such as data analysis. AI knowledge bases offer users a more interactive and innovative experience.

Advantages of AI Knowledge Bases

Although AI knowledge bases are interactive and easy to use compared to traditional knowledge bases, their advantages do not end there. If you want to learn about the major advantages that AI knowledge bases can provide to your company, read on!

1. Automated Knowledge Base Content Updates

AI knowledge bases automate the process of storing, analyzing, summarizing, categorizing, and generating insights that will increase the profitability of your business by collecting data from customers, employees, or the Internet. In this way, you can enable your employees to complete tasks such as data analysis, data categorization, and summarization in a short time, allowing them to focus on their main tasks.

2. Instant Knowledge Base Changes

AI knowledge bases integrated with your customer support can generate articles and guides for recurring tickets, questions, and problems, and can quickly solve problems your customers encounter. This increases the trust of your potential and existing customers in your products and services and increases their brand preference rates. In addition, AI knowledge bases generate content such as FAQS and guides for recurring problems or chronic failures, thus reducing the workload of your employees.

3. Effective Data Analysis

Analytics is a data processing method that allows organizations and businesses to see what and how they need to focus. With AI, metrics and data can be analyzed error-free and faster, and useful insights can be generated for companies. Moreover, AI knowledge bases can perform data analyses targeting specific data and topics. Thus, departments can quickly obtain the insights and analyses they need and act.

AI Knowledge Base Data Analysis

4. Gathering Knowledge from Multiple Sources

Since an AI knowledge base has features such as web search, it can enable companies to collect data from various sources. In addition, AI assistants such as TextCortex, which offer an AI knowledge base that you can directly integrate with your existing data, make it easier for you to collect all your data in one place. In addition, an AI knowledge base is effective for organizing and collecting resources from all departments of your company.

5. Reducing Support Costs

AI knowledge bases can reduce operational costs because they can quickly and accurately generate the content and emails that customer support teams need. AI chatbots integrated with your AI knowledge base provide helpful and accurate information, providing reliable solutions for your customers. This reduces the workload of your customer support team and allows you to focus your workforce on more important tasks.

AI Knowledge Base Customer Support

6. Improved Quality of Knowledge

AI knowledge bases can detect and identify errors, fix them, and generate additional supportive information from existing knowledge. For example, you can generate unique content on similar topics by uploading your blog posts to your knowledge base, turning your blog posts into social media posts, and generating YouTube video scripts from your blog posts.

7. Improve Search Accuracy

AI knowledge base tools can provide users with accurate access to information with their powerful RAG (Retrieval-augmented generation) capabilities and data reading. Instead of wasting more than 3 hours a day searching for information, your employees can save time by using platforms that offer AI knowledge bases such as TextCortex. In this way, your employees can save time and increase their productivity by focusing on more critical tasks.

8. Automation

AI knowledge bases are effective solutions not only for storing data and information but also for integrating AI features into your company. For example, you can automate repetitive tasks such as data analysis, email writing, blog post generation, social media caption writing, etc., thanks to AI tools that work in conjunction with your knowledge base.

Integrate AI Knowledge Base Into Your Business: TextCortex

If you are looking for an AI tool that will take full advantage of AI knowledge bases and make it easier to automate company tasks, then TextCortex is designed for you. TextCortex offers an AI knowledge base that you can directly integrate with your data sources, such as Notion, Google Drive, and Microsoft OneDrive. In addition to all AI knowledge base features, TextCortex offers an integrated conversational AI. With our conversational AI ZenoChat, you can:

  • Chat with your knowledge base documents.
  • Analyze your knowledge base documents.
  • Accurately recall information from your knowledge base.
  • Generate content that uses your knowledge base data.
  • Accurately recall information from visuals in your knowledge base.
  • Chat with websites.
  • Rewrite, translate, and fix existing texts.
  • Access the latest internet data in conversational format by activating web search.
  • Choose the most suitable one for your task from multiple LLMs.
  • Generate AI images from your textual prompts.

TextCortex comes with an AI knowledge agent to automate enterprise workflows. With TextCortex, you can build AI agents in a conversational format to automate your repetitive tasks and start saving time.

By integrating TextCortex throughout your company, you can provide your employees with a new and effective tool and unlock much easier access to the information they are looking for. Check out the results from one of our case studies:

  • Reduction of internal expertise search time from minutes to seconds
  • 10-12% more efficient proposal creation
  • Employee confidence in working with AI improved from 8/10 to 10/10
  • Employee enthusiasm toward AI increased from 25% to 67%
  • 94% of employees report that AI improves their work quality

Frequently Asked Questions

What are the advantages of knowledge-based agents in AI?

Advantages of AI agents offering the AI ​​knowledge base feature include:

  • Automated Content Updates
  • Instant Knowledge Base Changes
  • Effective Data Analysis
  • Gathering Knowledge from Multiple Sources
  • Reducing Support Costs
  • Improved Quality of Knowledge
  • Better Search Accuracy
  • Automation

What is the importance of AI knowledge base?

In addition to the advantages provided by traditional knowledge bases, AI knowledge bases offer advantages such as content generation, data analysis, rapid information discovery, AI chatbot integration, and workflow automation. For example, with TextCortex, you can chat with your knowledge base and generate new and unique information using your existing data.

Why is AI Knowledge important?

AI tools can generate new and unique content using existing knowledge. For example, by adding your company data to AI knowledge bases, you can analyze your data and get useful insights.