Knowledge bases are effective tools that you can use to increase a company’s efficiency and productivity. With AI-powered knowledge bases, you can both save your employees time and provide your customers with quick answers to their questions. If you’re wondering what a knowledge base is and its benefits, we’ve got you covered!

In this article, we’ll explore what knowledge bases are and their benefits.

Ready? Let’s dive in!

TL; DR

  • A knowledge base is a centralized library of information that covers company data, documentation, onboarding materials, FAQs and more.
  • AI knowledge bases refer to knowledge bases that utilize AI to respond to questions, analyze data, and organize information.
  • While external knowledge bases contain information that your customers can access, internal knowledge bases contain information that your employees can access.
  • Knowledge bases offer customer satisfaction, knowledge management, cost-saving, and increased productivity.
  • If you are looking for a method to use your company data effectively, TextCortex is the solution for you with its AI knowledge bases and workflow automation features.

What is a Knowledge Base?

In general, a knowledge base is a centralized repository of information and data about specific topics. It is possible to think of knowledge bases as a library. For a company, business or enterprise, a knowledge base is a library where all company data and information are collected and that facilitates knowledge management. Companies can facilitate data management tasks and provide faster access to information for their employees thanks to knowledge bases.

What is an AI Knowledge Base?

AI knowledge bases are knowledge bases equipped with AI tools and features that will meet the specific needs of companies. Thanks to the AI ​​knowledge base, it is possible to create new and unique data (such as data analysis, FAQs, and technical documentation) using company data and information. In addition, employees can quickly find the data and information they are looking for using AI chatbots integrated with the company knowledge base. For example, thanks to TextCortex, which has strong retrieval capabilities and image analysis, you can find and process all the data in your knowledge base in seconds.

What is an AI Knowledge Base?

Why are Knowledge Bases Important?

A well-organized knowledge base leads to a decrease in the amount of employee time spent searching for information about documentation, taxes, company policies, and ongoing projects. An AI knowledge base shortens the entire process even further, giving final information directly to employees and increasing the company's profitability.

You can use an AI chatbot integrated with your knowledge base as customer support and provide your customers with the information and solutions they are looking for without the need for any staff. Thus, you can increase your brand awareness and increase your long-term profitability by boosting customer satisfaction and loyalty.

What Types of Data Do Knowledge Bases Contain?

There are internal and external knowledge bases. Internal knowledge bases contain data and information to help employees of a company such as:

  • Project Documentation
  • Software Documentation
  • Company Policies
  • Guides and Handbooks
  • Templates and Forms
  • Onboarding Materials
  • Archived Content
  • Frameworks

External knowledge bases contain information that people outside the company, such as customers and distribution partners, can access to learn about the products and services of a company. External knowledge bases may contain types of information such as:

  • Billing Information
  • Product & Service Guidelines
  • Shutdown and Troubleshooting Information
  • Tutorials
  • How-to Instructions and Videos
  • Company Knowledge
  • FAQs and About Pages
  • Shipping Information
  • Account Settings
  • Copyright and Legal Information
  • Blog Posts
  • Product Screenshots and Information

Benefits of Knowledge Bases

Both internal and external knowledge bases have various benefits that can increase company profitability and boost employee performance. Let’s take a look at the benefits of knowledge bases.

Customer Satisfaction

Customers can find their own answers through external knowledge bases and AI chatbots that are integrated into knowledge bases. This approach can be faster and more efficient than trying to talk with a person on the customer service team. Moreover, since AI chatbots integrated with your knowledge bases are available and accessible 24/7, your customers can access the information they are looking for at any time of day.

Knowledge Management

Without a knowledge base, your employees can spend hours trying to find the information they need. Knowledge bases can help you organize your company data and information, allowing your employees to access the information they need much faster. Moreover, with AI assistants like TextCortex that offer AI knowledge bases, your employees can instantly access the information they are looking for and process it to obtain new information such as documentation, data analysis, and templates.

Cost-Savings

Both internal and external knowledge bases save your employees time and allow them to focus on other tasks. This allows you to save costs by focusing your employees’ time and resources on other important tasks. In addition, instead of your new employees receiving training for several weeks, they can learn the information they need from your knowledge base and take action quickly.

Increased Productivity

Company employees can spend more time completing main tasks because they won't have to spend hours searching for information thanks to knowledge bases, which leads to increased employee productivity.

Unlock AI Knowledge Bases with TextCortex

AI knowledge bases provide various conveniences and benefits for both your employees and your customers. By integrating an AI knowledge base into your company, you can boost customer satisfaction, increase the performance of your employees, and increase overall company productivity.

When it comes to AI knowledge bases, TextCortex offers customizable knowledge bases equipped with a variety of AI tools and features. Using TextCortex knowledge bases, you can create folders for anything from company departments to ongoing projects or onboarding documentation. TextCortex offers a conversational AI assistant called ZenoChat that integrates with your knowledge bases. Using ZenoChat, you can generate outputs using your specific knowledge base folder or retrieve data from all your knowledge bases. In addition to textual data, ZenoChat can also accurately analyze and understand images and the text in images. This allows you to generate outputs using a wide range of information, from taxes to product-related graphs.

Knowledge Base Information Searching

Also, you can directly integrate TextCortex knowledge bases with platforms such as Google Drive, SharePoint, Microsoft OneDrive, and Notion and automate your existing workflows.

TextCortex is an effective solution to increase the performance of your employees. By integrating TextCortex into your company, you can both increase the productivity of your employees and unlock easier access to information. Check out the results from one of our case studies:

  • Reduction of internal expertise search time from minutes to seconds
  • 10-12% more efficient proposal creation
  • Employee confidence in working with AI improved from 8/10 to 10/10
  • Employee enthusiasm toward AI increased from 25% to 67%
  • 94% of employees report that AI improves their work quality

Sounds exciting? Click here to leverage the TextCortex and its advanced features to boost company performance.

Frequently Asked Questions

What is meant by knowledge base?

A knowledge base is an online library of information about a product, service, department, topic, or subject. Thanks to your knowledge base, your employees can access the information they are looking for faster, while your customers can quickly find answers to their questions.

What is difference between database and knowledge base?

A database is designed to store structured data. On the other hand, knowledge bases contain different types of data, such as text, audio, video, images, and code, and are aimed at meeting the needs of employees or customers.

Why do I need a knowledge base?

A knowledge base is useful for storing, managing and organizing your company’s data and information. Especially with AI knowledge bases, you can enable your employees to quickly find the information they are looking for and create new data. You can also increase customer satisfaction by leveraging AI chatbots integrated with your knowledge base in your customer service.