AI Integration for Intercom

Customer support is a critical part of the customer experience: it makes sure customers are getting the most out of their products and services. Without customer support, any organization would struggle to maintain its customer base and market share. In the past few years, customer service teams have been utilizing AI technology to help streamline their daily operations.

In this article, we’ll guide you through the general topic of customer support with a focus on Intercom and give some examples on how TextCortex can be integrated with the platform to grant the best customer support.


  • Good customer support is critical to any organization or business that wants to maintain its customer base and market share.
  • Artificial Intelligence has been increasingly employed to greatly enhance the customer experience and customer support teams’ daily operations.
  • TextCortex is the perfect AI tool to be integrated with one of the most used customer support platforms: Intercom
  • Three customer support email templates generated in seconds with TextCortex extension.

Types of Customer Support

We have already stated that customer support is an essential part of any successful business.

However, there are many types of customer support available, each with its own unique features and benefits. In the following section, we’ll explore the different types of customer service and their advantages.

AI Integration for Intercom

Live Chat 

Live chat support makes it possible to have a real-time text conversation between the customer and the support team via the internet. It enables customers to have inquiries about a company's products or services quickly addressed, furthermore streamlining the process for customer service responders.  Live chat support has become increasingly popular in recent years because it allows for more efficient and direct communication between the customer and the support team, allowing for faster resolution of customer service inquiries.

Phone support 

Phone support offers a more personal approach than other forms of customer service as it allows businesses to build relationships with their customers directly over the phone rather than through automated messages or emails alone. Phone support also allows customers to directly ask questions and get answers in real-time, allowing for a more streamlined customer experience. Additionally, phone support offers businesses the opportunity to troubleshoot and resolve customer issues more effectively and efficiently, as the customer service representative can better understand the customer's needs and provide tailored solutions.

Social media support

Social media has become an increasingly important tool for providing customer service in recent years due to its ability to quickly reach large numbers of people who may be experiencing problems or have questions about products or services offered by your company.

Social media also offers a more informal approach which can be beneficial when dealing with difficult issues that require a more personal touch than what can be provided through traditional methods like email or phone calls alone. 

Email support

Email support is another popular option because it allows businesses to respond quickly while still providing personalized answers and solutions that are tailored specifically for individual customers’ needs.  

Email support is helpful for customers because it is often easier to write out a detailed description of their problem than to try and explain it over the phone or in person. In addition, customers can often include screenshots or other attachments that can help the customer service representative better understand their issue. Email support also allows customers to get a response at their convenience, meaning they don’t have to wait on hold or in a queue for a response.


With the increasing demand for businesses to be more efficient and cost-effective, offering self-service support can be a great way to meet customer needs without taking up too much time or resources.

Self-service customer support offers customers a convenient way to access help. By making use of online tools such as FAQ pages, knowledge bases, chatbots and forums, customers can quickly find solutions to their problems.

How Is AI Being Implemented in Customer Support?

In recent years, artificial intelligence (AI) has become an increasingly prevalent force in customer service. AI has the potential to revolutionize the way businesses interact with customers, offering more efficient and accurate solutions to customer inquiries. From chatbots and virtual agents to automated responses and analytics-driven insights, AI is changing the customer service landscape in many ways. 

How can AI be used for customer support?

Natural language processing

One way AI is helping customer service departments is through natural language processing (NLP).

NLP enables computers to interpret human language and accurately respond to customers’ questions or requests: this technology allows computer systems to quickly understand customer inquiries, allowing them to provide fast and accurate responses. 


Another way AI can be used in customer support is through its ability to automate routine tasks such as responding to frequently asked questions or providing basic information about products or services. Automation can save valuable time for both customers and employees, as well as improve accuracy when dealing with large numbers of inquiries.

In addition, automation can reduce costs associated with manual labor for more complex tasks such as troubleshooting technical issues.


AI-based chatbots are also becoming popular in the world of customer support due their ability to provide 24/7 assistance without requiring a human operator at all times.

Chatbots use natural language understanding (NLU) technology which enables them to interact with customers in a more conversational manner while still providing useful information on whatever they may need help with. 

TextCortex as a Powerful Addition to Intercom

Intercom is a digital communications platform that helps businesses communicate with customers in an effective and efficient way. However, an integration with the right AI tool can further improve the experience with it.

TextCortex, our AI-powered writing tool, can help take customer service to the next level. Our chrome extension is integrated in every single webpage, which includes the Intercom dashboard.

What is Intercom?

Intercom is a platform that enables businesses to communicate with their customers through multiple channels and build relationships at scale.

It provides information about users accessing your product or website and facilitates direct, targeted communication with them through behavior-driven messages, relevant content and conversational support.

AI integration for intercom

May Zeno Be with You

TextCortex now comes with Zeno Mode, the perfect addition to an AI tool already packed with potential. Zeno will write just about everything for you, all you have to do is write down some clear instructions, highlight the text, click on Zeno Mode and let AI work its magic!

Additionally, TextCortex can now give you your very own AI assistant.

ZenoChat is available on over 2000 platforms and in more than 20 languages. Ask it to write anything for you and it will provide: from customer support emails, to explanatory social media posts, to optimized outlines for informational articles.

Moreover, if you want to send fully customized customer support emails, you can also use our Templates powered by fine-tuned AI models - specifically trained for their purposes.

AI integration for customer support

If you want to reduce costs and boost customer satisfaction while making the most out of your time, you’ll find that the integration between Intercom and TextCortex will work wonders.

We have prepared three different email templates to give you an example of how ZenoChat can streamline your daily work routine. You’ll be able to save precious time and even solve your customers’ problems before they have the chance to reach out to you or your team!

Customer Support Email Templates

Now we are going to give you some generic customer support email templates that you can use for general inquiries you receive from customers. Feel free to make your own edits and customize them!

Template 1

Dear [Name],

Thank you for reaching out to [Company]! We are here to help, and we appreciate your feedback!

Please let us know what issue you are facing with our product or service. If you have any questions or need assistance, please feel free to contact us at [contact info]. 

We value your business and look forward to helping you resolve your issue in a timely manner. 

[Your Name]

Template 2

Dear [Name],

Thank you for contacting [Company]! We are dedicated to providing the best customer experience for all of our customers, and it is our pleasure to assist you with your inquiry. 

Please provide us with as much information as possible about your issue so that we can better understand what is happening and how we can help. If you have any questions or need assistance, please do not hesitate to let us know. 

We are here to support you every step of the way and look forward to helping you resolve this issue in a timely manner. 

[Your Name]

Template 3

Dear [Name],

Thank you for taking the time to reach out to [Company]. We are committed to providing the highest quality of service and customer satisfaction, and we appreciate your feedback.

Please provide us with any relevant information about your issue so that we can better understand what is happening and how we can help. If you have any questions or need assistance, please do not hesitate to contact us at [contact info]. 

We thank you for choosing our company and look forward to helping you resolve this matter in a timely manner. 

[Your Name]