Customer support is one of the most important functions in any organization. It’s the direct connection between a business and its customers, and it’s essential for maintaining customer satisfaction and loyalty. Providing excellent customer service is what sets successful organizations apart from those that struggle to stay afloat. Customer support teams have recently been integrating AI tools to streamline their daily work routine.

In this article, we’ll guide you through the general topic of customer support with a focus on Freshdesk and explain why our AI integration could be essential to make the most of it.


  • Customer support is a crucial function in any organization. 
  • Artificial Intelligence can be employed to greatly enhance the customer experience in several ways.
  • TextCortex is the perfect AI tool to be integrated with one of the most used AI tools in the field of customer support: Freshdesk.
  • Two customer support email templates generated in seconds with ZenoChat.

Why is Customer Support Important?

Providing excellent customer support can help differentiate your business from competitors, build trust with customers, and create a positive impression that lasts.

For starters, providing good customer service shows customers that you value them and their feedback: it also sets the stage for strong relationships between your company and its customers by creating an avenue for open communication and sometimes criticism. 

AI integration for freshdesk

Making necessary improvements

Having a strong customer support team helps a business identify areas where improvements may be needed in order to better serve its customers.

Through feedback from customer interactions, companies can spot trends in how their products or services are being used (or not used) by consumers, allowing them to make necessary changes that could improve user experience or drive more sales.

Equal access to the same service

In addition to providing feedback from users, customer service teams also help troubleshoot any issues that arise when using the product/service and provide quick solutions so users don’t have to wait for long periods of time for assistance or resolution of their problems.

This ensures that all users have access to the same level of service regardless of where they are located geographically - something which is essential for global businesses operating in multiple countries around the world.

Building trust and positive experiences

Customer support helps build trust between a company and its customers. When customers have a question or issue, they want to know that their concerns are being taken seriously and addressed in a timely manner. Showing that you’re there for your customers when they need help demonstrates that you value their time, money and loyalty—all of which are essential components of any successful business relationship. 

Good customer service also encourages repeat business by creating positive experiences for customers: people are more likely to return to businesses where they feel heard and understood—where their questions are answered quickly and effectively—rather than those who ignore them or provide inadequate support solutions. 

1.2 AI in Customer Support

As technology advances, businesses are looking for ways to improve their customer service operations.

Artificial Intelligence (AI) is being increasingly adopted as a tool to enhance customer support and provide more efficient and cost-effective solutions.

Increased efficiency

AI has the potential to transform customer service in a number of ways. It can be used to automate certain processes such as responding to frequently asked questions or providing personalized recommendations based on past behavior. This can free up resources so that human agents are able to focus on more complex tasks that require a higher level of expertise and empathy, rather than just dealing with basic queries or complaints. AI can also help increase efficiency by quickly analyzing large amounts of data in order to identify patterns, trends, and insights that can be used for better decision making.

Virtual assistants

AI-powered chatbots are becoming increasingly popular due to their ability to provide quick responses 24/7 without needing human intervention.

These bots use natural language processing (NLP) technology in order to understand what users say and respond accordingly in real time – saving customers from having long wait times or going through tedious Interactive Voice Response (IVR) menus when contacting support teams.

Chatbots can also be programmed with specific scripts so they are able handle more complex requests, freeing up human agents for other tasks such as resolving problems or engaging in deeper conversations with customers about their needs and concerns.


AI can also be used to analyze customer feedback and understand what types of requests customers are making most often. This data can then be used to prioritize tasks or develop new features that better meet the needs of customers.

Why TextCortex is an Excellent Addition to Freshdesk

Freshdesk is a customer service platform that has been around for years, and is known for its intuitive design and powerful features.

But what if you could make it even better?

Enter TextCortex – an AI-powered writing tool that can help take your customer service to the next level. Our chrome extension is integrated in every single webpage, which includes the Freshdesk dashboard.

chatgpt for freshdesk

What is Freshdesk?

Freshdesk is a customer service software platform that helps businesses manage customer support.

With Freshdesk, businesses can easily create automated workflows and quickly respond to their customers’ requests. Overall, it helps organizations streamline their customer support operations and improve their customer experience through smart automations.

chabot for freshdesk

Zeno Mode

TextCortex is designed to be successfully integrated with Freshdesk, allowing you to effortlessly streamline your customer support workflow and deliver faster resolution times.

Zeno Mode is the perfect addition to an already powerful AI tool: it will create compelling and engaging content in seconds. It’s ideal to generate emails, explanatory posts and articles.

To make the most of it, write down some clear instructions, highlight the text, click on Zeno Mode and let it work its magic! 

AI Email Writing Templates

TextCortex can help you respond customer emails with customisable email templates like a breeze. Make sure to use these templates to cater your customers' needs efficiently.

ai chatbot for freshdesk


Did you know that TextCortex now comes with a brand new, personalized virtual assistant?

ZenoChat will be there for you on over 2000 platforms and in more than 20 languages. You can ask it to write anything for you, but also to explain complex matters to provide clear information to your clients. Don’t believe it? Here are two customer support email templates created by ZenoChat just for you!

Customer Support Email Templates

Feel free to add your own comments, make changes and customise them aligned with your needs. The following templates are brought to you by ZenoChat.

Template 1

Dear [Name],

Thank you for choosing [Product/Service]. We are committed to providing the best customer experience possible.

We understand that you have encountered an issue with [Product/Service]. We apologize for any inconvenience this has caused and we would like to assist you in resolving it as quickly as possible. Please provide us with some more information about the issue, such as when it started, what steps have already been taken to try and resolve it, and any other relevant details. 

We are here to help! Our team is available 24/7 if you should require further assistance or if your issue requires a more urgent response. 

Please do not hesitate to contact us at [email address] or call us at [phone number] if there is anything else we can do for you. 

[Your Name] 
[Company Name] Customer Service Team

Template 2

Dear [Name], 

Thank you for taking the time to contact us. We understand that you are looking for more information about [Product/Service]. 

We would be happy to provide you with any additional information or assistance that we can. Please feel free to let us know what questions or concerns you may have and we will be glad to help.

Our team is available 24 hours a day, 7 days a week if there is anything else we can do for you. Please do not hesitate to contact us at [email address] or call us at [phone number] if there is anything else we can do for you.

Thank you again for choosing our product and services, and please let us know if there's anything else we can do! 

[Your Name]
[Company Name] Customer Service Team