AI technology continues to integrate into daily and professional life every day. In today's world, there are AI agents designed for enterprises, businesses, and organizations that offer features that will ease their workload. AI agents can reduce the workload of organizations and enable them to operate more efficiently, thanks to their various features and company knowledge integration.

In this article, we will explore what AI agents are and examine their best practices.

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TL; DR

  • AI agents are AI assistants that can be assigned to objectives and make decisions to complete the objectives.
  • AI agents work with technologies such as natural language processing, deep learning, machine learning, and parameters.
  • AI agents help to lighten the workload, increase efficiency, and save time by automating most tasks.
  • Use cases for AI agents include documentation and knowledge management, customer support, personal assistance, and automation.
  • If you are looking for an AI agent that can both automate your tasks and help you with your knowledge management, TextCortex is an AI assistant you should put on your radar.

Introduction to AI Agents

AI agents are AI assistants that can be assigned by users with objectives such as email writing, customer support, and data analysis. AI agents analyze company knowledge to complete the assigned task, determine the documents and sub-tasks they need, and make the necessary decisions to achieve the objectives. With AI agents, you can automate most of your tasks and be sure to always get consistent outputs.

How AI Agents Work?

AI agents use technologies such as natural language processing, deep learning, machine learning, and parameters to make decisions and perform tasks. For example, if you assign an AI agent to the email reply writing task, it can read and understand the received email and retrieve the information it needs to generate a reply from your company knowledge base and write a personalized reply email. Moreover, this entire process is completed in less than a minute, saving your employees time.

Benefits of AI Agents

AI agents come with a variety of benefits for both your organization and your employees. For example, you can automate the email reply writing task, saving your employees time, and increasing efficiency. By integrating AI agents into your customer support, you can ensure that your customers always have access to customer support and resolve their issues. The major benefits of AI agents include:

  • 24/7 Availability
  • Consistency
  • Accuracy
  • Data Analysis
  • Improved Efficiency
  • Personalization
Benefits of AI Agents

6 Types of AI Agents

AI agents have 6 different types according to their functions, decision mechanisms, and areas of use. Among these types, the fastest adapting to enterprises is learning AI agents. Learning AI agents can generate more concise and high-quality outputs by self-training thanks to user feedback and conversations. The 6 types of AI agents include:

  • Simple Reflex Agents
  • Model-Based Agents
  • Utility-Based Agents
  • Goal-Based Agents
  • Learning Agents
  • Hierarchical Agents

AI Agents Use Cases & Best Practices

AI agents can be utilized in different departments of today's businesses to increase the overall efficiency of the organization. For example, you can use AI agents in your customer support department to create a more consistent email response process or integrate them into your AI chatbot to provide a higher-quality and human-like experience to your customers. You can also assign AI agents to knowledge management and documentation tasks to keep your knowledge base organized and quickly access the information you are looking for. Let's take a look at the best practices of AI agents.

AI Agent Use Cases

For IT Support

AI agents can be used in different ways to ease the IT department's workload and automate their tasks.

Providing Information for Employees

Since AI agents are integrated with companies’ knowledge bases, they can enable employees to quickly access the information they seek. Especially for IT departments that need to frequently refer to company knowledge, being able to instantly access the data they are looking for will save them time and enable them to work more efficiently.

AI Agents Knowledge Management

Basic Troubleshooting

Every company has troubleshooting issues that employees or customers frequently experience. With AI agents, you can automate the solutions to frequently occurring troubleshooting for users. In this way, you can quickly solve basic troubleshooting issues that employees and customers frequently encounter without spending human workforce, thus saving human labor and time.

Service Tickets / Requests

One of the advantages that AI agents will provide for the IT department is that they can automatically balance tickets and requests. AI agents can analyze customer chats and requests, turn priority requests into tickets, and forward them to the relevant department. In this way, you can both solve customers' priority problems and increase customer loyalty while also automating the entire process.

For HR Support

Another department where AI agents can help by automating tasks and streamlining workflows is human resources (HR).

Employee Onboarding

AI agents can create customized onboarding checklist documents for each new employee to help manage the employee onboarding process. AI agents can also automate important onboarding tasks such as setting up equipment, managing approvals, and provisioning access. AI agents are effective solutions for managing the entire onboarding process or automating desired parts of the process.

Employee Leave Management

When an employee leaves, it creates a workforce gap in your company and causes the operation to be disrupted. You can use AI agents to manage this process and minimize the loss. In addition, AI agents can help employees check their leave balances, submit requests, and track approvals and ongoing tasks. Moreover, AI agents document the entire process and forward it to the HR department allowing them to check the process.

Information Finding

Since AI agents can work integrated with your company’s knowledge resources, they can enable your HR department to quickly access the documents and data they are looking for. The HR department may need past documents or data to complete a wide range of tasks. You can enable them to work more efficiently by enabling them to quickly access the documents and information they are looking for. What’s more, AI agents can analyze your current data and documents and turn them into the information your HR department needs.

For Finance Support

It is possible to lighten the workload of the finance department with the automation and AI tools of AI agents.

Tax Filling Assistant

One of the tasks that finance departments frequently deal with is tax filing, especially if you are a company with employees from different countries. Since AI agents are integrated with your company data and have tax-related data, they can automate repetitive tasks such as tax filling in your finance department, leaving them with just double-checking.

Expense Management

AI agents can streamline the entire expense approval process through automation and conversational interfaces. After employees submit their expenses, the AI agent checks the documents against policies and forwards the approved expenses to the finance department, thus reducing back-and-forth communication between employees and the finance team.

Retrieve Payroll Information

AI agents can integrate with your finance department’s knowledge base to provide automatic payroll information support for your employees and customers. With the AI ​​agent’s chat interface, your employees can track their taxes, approved invoices, or awaiting approvals.

For Sales and Marketing 

AI agents can lighten the workload of your sales and marketing departments by automating a wide range of tasks, from automatic content generation to email analysis.

Schedule Calls

You can streamline your sales department’s call scheduling process using AI agents. AI agents can integrate their calendar systems with your sales team’s call schedules to create separate call schedules for each employee.

Email Reply

With AI agents like TextCortex, you can automate the email reading and replying process of your marketing and sales team. AI agents analyze and read the emails received by your sales and marketing departments and can generate responses for them using the data in your knowledge base. Thus, your employees can quickly send email replies to customers without wasting time on email writing and outlining.

For Generic Use Cases

There are generic practices where you can use AI agents regardless of the size of your company and the number of employees.

Documentation

AI agents are useful in completing documentation tasks for enterprise users, thanks to their data analysis and text generation capabilities. With AI agents, you can automate any documentation creation process, from project proposal to technical document writing. Another way to use AI agents in documentation and knowledge management is to use them for data analysis.

By integrating AI agents with your organization's knowledge base, you can turn the data in your documents into information and examine your data in a more effective way. For example, AI assistants like TextCortex can analyze your documents and produce the information you want and present it to you. For instance, with TextCortex, you can analyze all your customer support documentation and access information such as the most frequently encountered issues.

Customer Support

AI agents are especially ideal for reducing the workload of customer support departments and saving them time. The most basic way to use AI agents in customer support departments is to leverage them as automated AI chatbots. With human-like response generation capabilities and advanced large language models, AI agents can read customer questions, understand their intent, and analyze the company knowledge base to write the responses customers need. Unlike traditional AI chatbots, AI agents can understand that customers do not have enough information to answer their questions and transfer them to human customer support or the necessary communication channels.

Automation

AI agents can automate many of your tasks by integrating with your enterprise data using powerful large language models. The most common areas where AI agents are used for automation are data analysis, customer support, and document creation. However, AI assistants like TextCortex allow you to automate any task in your company by offering Make.com and Zapier integrations.

TextCortex – Automate Your Enterprise Workflow

TextCortex is an AI assistant that offers automation, web search, knowledge management, document creation, paraphrasing, summarization, powerful RAG, and personalization features for both individual and enterprise users. With TextCortex, you can automate repetitive tasks such as email writing, summarization, and document writing, and use it for data analysis, customer support, search & act on information tasks by uploading your internal data to it. TextCortex is available as a web application and browser extension that is integrated with 30,000+ apps and websites to support you anywhere, anytime.

Frequently Asked Questions

What are the use cases for AI agents?

AI agent use cases vary depending on the needs of your enterprise and organization, some of the best use cases for AI agents include:

  • Automation
  • Customer Support
  • Document Creation
  • Data Analysis
  • Finance
  • Personal Assistant
  • Supply Chain Management

What is an AI agent in a real life example?

AI agents are AI assistants that can make decisions to complete given objectives. In today's world, it is possible to use AI agents in a wide range of areas from enterprise to daily life. For example, you can use AI agents to manage your smart home or remotely control security cameras.

Real-life examples of AI agents for enterprises include repetitive tasks like customer support and email writing. For example, TextCortex saves time by reducing the workload of enterprise users. Check out the results from one of our case studies:

  • TextCortex was implemented for KemĂ©ny Boehme Consultants as a solution to tackle these challenges and today employees report increased efficiency and productivity (saving 3 work days per month per employee on average).
  • AICX, an ecosystem partner of TextCortex, was integral to the onboarding and helped achieve a 70% activation rate of the team within the first weeks.
  • Employee confidence in using and working with AI increased by 60%.‍
  • The implementation results in a 28x return on investment (ROI).

What is the application of agents in AI?

AI agents are experts in automating repetitive tasks and turning data into information. They can provide support and resolve with your customers, and employees and create schedules generating valuable insights. For example, by integrating TextCortex into your enterprise, you can make it easier for your employees to access information and automate tasks such as email writing, document creation, and customer support.